NYCSERV eService Center | Frequently Asked Questions
Welcome to the City of New York NYCServ eService Center on the World Wide Web. This website may only be used for authorized purposes. The City of New York is committed to protecting the privacy rights of its customers. These rights are ensured through the access and confidentiality provisions of Federal, State and City of New York laws. We will not collect personal information about you just because you visit this site.

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General Information:
What is the City of New York eService Center website?
Why should I conduct New York City business electronically?
How confidential is the information?
Is using the NYCServ eService Center voluntary?
How does the website work?
What if you want to pay by check?
Is the website secure?
Who do you contact for more information?

Parking Tickets:
What do I get when I search by ticket number?
Is there an additional charge for making payments online?
How long will it take for my payment to reach the NYC Department of Finance?
Do I receive a notification for each transaction?
Can I make several payments at once, or must I make each payment individually?
Can I still pay on-line if my ticket is past due?
What if I receive another parking violation late notice after paying on-line?
Where can I see additional frequently asked questions regarding parking
violations?

Towed Vehicles:
Why can I not pay tickets for a towed vehicle?
How can I get my towed vehicle back?


General Information

What is the City of New York eService Center website?
This website enables you to pay various New York City taxes and other charges using the Internet. It is available 24 hours a day, 7 days a week.

Why should I conduct New York City business electronically?
It saves you time! You can now pay many New York City related charges over the Internet.

How confidential is the information?
Your information remains strictly confidential and is protected by all access and confidentiality provisions of Federal, State and City of New York laws. We do not share or solicit this information to any third party for any purpose unless required by law. Only those employees whose immediate job responsibilities necessitate having access to this information will be granted such access. However, please be sure to see the question below regarding "Is the website secure?"

Is using the NYCServ eService Center voluntary?
This service is aimed at providing a simple and fast method of paying outstanding parking tickets. You can also view your property taxes and search for towed vehicles at the NYCServ eService Center.

How does the website work?
This website is interactive and will guide you through the necessary steps to make electronic payments.

What if you want to pay by check?
No problem. This website now allows you to submit an electronic check (e-check) online.

Is the website secure?
We are committed to securing information that is either available from or collected from this website. Due to the nature of the Internet, no information transmitted via the Internet is guaranteed to be completely secure. This website has security measures in place to protect against loss, misuse or alteration of the information you provide to us. This website uses Secure Sockets Layer (SSL), a security protocol that provides data encryption, server authentication, and message integrity for connections to the Internet, to ensure that account numbers and personal data you provide via this website are not transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals.

Who do you contact for more information?
If you have any questions about this website, please submit your question (links to http://www.nyc.gov/html/dof/html/contact/contact_emailwebmaster.shtml) to our webmaster.

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Parking Tickets

What do I get when I search by ticket number?
When searching for the amount owed on an individual ticket, the site will also tell you of any other tickets you owe. Additional tickets are listed for any license plates associated to you. The site will not list any tickets where no amount is due. For tickets that have been paid, use the Check Parking Ticket Status screen. We will show all open violations in our database, which had been issued to plates with an identical spelling of the name on the registration. If you had a plate registered differently, for example, with a middle initial added, or a maiden name, this inquiry probably did not search those plates. You can search those by using the Pay Parking Tickets inquiry screen. Additionally, there may be violations not yet on our database. If you have the ticket number, you may still pay these new violations using the Pay Parking Tickets inquiry screen.

Is there an additional charge for making payments online?
Yes, an additional charge of 2.49% of the payment amount is collected as a convenience fee for processing payments on-line.

How long will it take for my payment to reach the NYC Department of Finance?
Payments received by 11:59 PM today will be credited by the evening of the next business day. When the system is updated you will receive credit as of the date you made the payment. An on-line payment of a violation in judgment will not automatically stop enforcement (i.e. towing) until it is posted to the Parking Violations system.

Do I receive a notification for each transaction?
Yes. After you complete the online payment process and receive a real-time authorization message, you will see a confirmation page with the full transaction records and a transaction reference number. You will also receive an email notification that the transaction was completed if you entered email information on the payment screen.

Can I make several payments at once, or must I make each payment individually?
You can pay up to 500 items in one transaction.

Can I still pay on-line if my ticket is past due?
Yes. If you search for a ticket that is past due, the late fee is already included in the price displayed to you in the search result. You do not have to add any penalties to the price displayed. If your ticket is not found in the system, enter the amount due as it appears on the ticket.

What if I receive another parking violation late notice after paying on-line?
Sometimes late notices cross in the mail with payments that were made, and do not arrive until after the notice is mailed - you can use the Check Parking Ticket Status page to see if the payment was posted or call 3-1-1 (24/7, TTY 212-504-4115, outside of New York City 212-NEW-YORK) to verify whether your payment was processed and whether it was received on time.

Where can I see additional frequently asked questions regarding parking violations?
More questions and answers are available at the Department of Finance Parking Tickets FAQ page.

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Towed Vehicles

Why can I not pay tickets for a towed vehicle?
Once your vehicle has been towed, you must report to a Borough Payment and Adjudication Center or a Marshal to pay for your vehicle and receive the necessary paperwork to redeem your vehicle. More information regarding redeeming a towed vehicle is available through the Parking Violations Vehicle Releases Page.

How can I get my towed vehicle back?
Instructions for redeeming your vehicle are provided via the Redeeming Towed Vehicle link on the search results page. More information regarding redeeming a towed vehicle is available through the Parking Violations Vehicle Releases page.

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